Shipping & Fulfillment
Effective Date: August 20, 2026 Business: Courtney F. Dodson, doing business as Obsidian Glows Location: Indiana, United States
This Shipping Policy explains the processing, shipment, and delivery practices for orders placed with Obsidian Glows.
Orders are prepared and shipped as promptly as reasonably possible.
Because many Obsidian Glows products are handmade, original, or produced in limited quantities, processing times may vary depending on the item and current order volume.
Any processing or completion time provided on a product page, during checkout, or through direct communication is an estimate unless specifically stated otherwise.
Processing time refers to the time required to prepare an order for shipment and does not include the shipping carrier's transit time.
Custom, personalized, and made-to-order products may require additional processing time.
Estimated completion times for Custom Creations may vary depending on:
An estimated completion date is not a guaranteed delivery date unless expressly agreed otherwise.
Once a Custom Creation is completed, normal shipping and delivery terms apply.
Applicable shipping charges will be displayed during checkout or otherwise communicated before payment when shipping is required.
Shipping costs may vary based on the order, package size or weight, destination, shipping method, and other applicable factors.
Any promotional or free-shipping offers are subject to the terms stated with that particular offer.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an address error, contact Obsidian Glows at og-services@obsidianglows.com as soon as possible.
Obsidian Glows cannot guarantee that an address can be changed after an order has been prepared or transferred to a shipping carrier.
If a package is returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for additional shipping charges before the order is shipped again.
Obsidian Glows may use carriers such as USPS, UPS, FedEx, or another appropriate delivery service depending on the shipment.
Carrier selection may depend on package size, destination, cost, service availability, or other shipping considerations.
Once an order has been transferred to a shipping carrier, delivery is subject to that carrier's operations and delivery practices.
When tracking information is available, it may be provided to the customer after the order has been shipped.
Please allow reasonable time for the carrier's tracking system to recognize and update a newly created shipment.
Tracking estimates are provided by the shipping carrier and should not be considered guaranteed delivery dates.
Delivery times provided by shipping carriers are estimates unless the carrier specifically guarantees the selected service.
Obsidian Glows is not responsible for carrier delays caused by circumstances outside our reasonable control, including:
If a shipment is significantly delayed, we will provide reasonable assistance when possible in determining its status.
If tracking information indicates that a package has not been delivered and appears to be lost in transit, please contact Obsidian Glows.
We may assist with reviewing tracking information and, when appropriate, contacting or initiating an inquiry with the shipping carrier.
Resolution of a lost shipment may depend on the circumstances, carrier procedures, available insurance coverage, and the outcome of any carrier investigation.
If tracking information shows that a package was delivered but you cannot locate it, please:
You may also contact Obsidian Glows for reasonable assistance.
A carrier's delivery confirmation may be considered when evaluating claims involving packages reported missing after delivery.
If an order arrives damaged, please contact Obsidian Glows as soon as reasonably possible at:
Please retain the damaged product and all original packaging while the issue is being reviewed.
We may request photographs of:
These materials may be necessary to evaluate the issue or submit a carrier claim.
Depending on the circumstances and product availability, an appropriate resolution may include repair, replacement, refund, store credit, or another reasonable solution.
If you receive an item different from what you ordered, please contact Obsidian Glows promptly.
Obsidian Glows will review the order and work to correct confirmed fulfillment errors.
An incorrect item or fulfillment error is separate from a customer-requested return or exchange and is not excluded solely because of the Final Sale Policy.
If a shipment is returned to Obsidian Glows because it was:
Obsidian Glows will review the circumstances and contact the customer when appropriate.
Additional shipping charges may be required to resend an order when the return was caused by an incorrect customer-provided address, refusal, failure to claim the package, or another circumstance outside the control of Obsidian Glows.
All Obsidian Glows purchases are final sale.
Shipping an order does not change the Final Sale Policy described in our Terms of Service.
However, the Final Sale Policy does not prevent Obsidian Glows from reviewing and appropriately addressing an order that:
Please refer to the Terms of Service & Business Disclosures for the complete Final Sale Policy.
If local pickup or another non-shipping delivery option is specifically offered for an order, instructions and arrangements will be communicated separately.
Do not arrive at a business or pickup location unless pickup has been confirmed and instructions have been provided by Obsidian Glows.
Obsidian Glows may update this Shipping Policy periodically to reflect changes to shipping methods, carriers, services, business practices, or applicable requirements.
The Effective Date displayed at the top of this page identifies the current version.
Questions regarding shipping, tracking, damaged shipments, or delivery may be directed to:
Obsidian Glows Email: og-services@obsidianglows.com Website: obsidianglows.com Indiana, United States