Returns & Refunds
Effective Date: August 20, 2026 Business: Courtney F. Dodson, doing business as Obsidian Glows Location: Indiana, United States
We want customers to understand our policies before making a purchase. Because Obsidian Glows offers handmade, original, limited-quantity, personalized, and custom creations, the following Returns & Refunds Policy applies to purchases made through Obsidian Glows.
All purchases from Obsidian Glows are final sale.
We do not accept customer-requested returns or exchanges after a purchase has been completed.
This policy applies to all products, including:
Please carefully review product descriptions, photographs, dimensions, materials, pricing, and other available information before completing your purchase.
If you have questions about an item, please contact us at og-services@obsidianglows.com before purchasing.
Orders generally cannot be cancelled after a purchase has been completed.
If you contact Obsidian Glows immediately after placing an order, we may review a cancellation request if processing has not yet begun. Approval of a cancellation is not guaranteed.
Custom, personalized, or made-to-order purchases cannot be cancelled once materials have been purchased or work has begun.
If Obsidian Glows determines that an order cannot be fulfilled, we may cancel the affected order and issue an appropriate refund.
Many Obsidian Glows products are individually handmade.
Minor variations in characteristics such as:
may naturally occur between products or compared with photographs.
These reasonable handmade variations are part of the individual nature of the product and are not considered defects.
Colors may also appear slightly different depending on lighting, photography, and individual device or screen settings.
Custom, personalized, and made-to-order products are final sale.
Custom creations are produced based on information, preferences, reference materials, and instructions supplied by the customer.
Reasonable artistic and handmade variations may occur between a finished custom creation and reference photographs, inspiration images, examples, or digital representations.
A customer's change of preference after work has begun does not qualify the finished product for a return or refund.
Additional terms relating specifically to custom work may be found in the Custom Creations Policy.
The Final Sale Policy does not prevent Obsidian Glows from addressing an item that arrives damaged or is genuinely defective.
If an item arrives damaged or defective, please contact:
as soon as reasonably possible after delivery.
Please retain the product and its original packaging while the issue is reviewed.
We may request photographs showing:
This information may be needed to evaluate the issue or pursue a claim with the shipping carrier.
If Obsidian Glows sends an item different from the item ordered, please contact us promptly.
Confirmed fulfillment errors will be reviewed and appropriately corrected.
Receiving an incorrect item is not considered a customer-requested return and is therefore not excluded solely because of our Final Sale Policy.
If tracking indicates that an order appears to have been lost while in transit, please contact Obsidian Glows.
We may assist with reviewing tracking information and, where appropriate, submitting or assisting with a carrier inquiry.
Any resolution may depend on the circumstances of the shipment, available carrier information, applicable insurance, and the outcome of the carrier's investigation.
Please see our Shipping Policy for additional information regarding lost, delayed, or delivered packages.
When Obsidian Glows determines that an order qualifies for a resolution because of damage, defect, incorrect fulfillment, confirmed loss, or another issue for which Obsidian Glows is responsible, the resolution will depend on the circumstances and product availability.
A resolution may include:
The availability of one resolution does not guarantee that the same resolution will be appropriate in every situation.
When Obsidian Glows approves a monetary refund, the refund will generally be issued through the original payment method when reasonably possible.
Once a refund has been submitted, the amount of time required for it to appear in the customer's account may depend on Stripe, the customer's bank, card issuer, or other payment provider.
Obsidian Glows does not control financial institutions' processing times.
Original shipping charges are generally non-refundable unless the refund results from an error by Obsidian Glows or another circumstance in which we determine reimbursement is appropriate.
When a replacement is provided because Obsidian Glows sent an incorrect item or because an item arrived damaged or defective, responsibility for additional shipping costs will be determined based on the circumstances.
Refusing delivery, failing to claim a shipment, or providing an incorrect or incomplete shipping address does not automatically qualify an order for a refund.
If a package is returned to Obsidian Glows, we will review the circumstances.
Additional shipping charges may be required before an order is resent when the return resulted from an incorrect customer-provided address, refusal of delivery, failure to claim the shipment, or another circumstance outside the reasonable control of Obsidian Glows.
Obsidian Glows reserves the right to review claims involving suspected fraud, intentional damage, repeated misuse of customer-service policies, chargeback abuse, or other deceptive activity.
Nothing in this section limits rights or remedies available to customers under applicable law.
This Returns & Refunds Policy should be read together with the Obsidian Glows:
If an order involves a Custom Creation, additional terms specific to custom work may apply.
Obsidian Glows may update this Returns & Refunds Policy periodically to reflect changes to our products, services, or business practices.
The Effective Date displayed at the top of this page identifies the current version.
Questions regarding returns, refunds, damaged items, incorrect orders, or this policy may be directed to:
Obsidian Glows Email: og-services@obsidianglows.com Website: obsidianglows.com Indiana, United States